Legal: Scanner Price Accuracy

Have you ever checked your receipt to find you were charged the regular price on a sale item in this week’s flyer?

Here is a great piece of information you may not be aware of:

There is now a Code of Practice: Scanner Price Accuracy Voluntary Code

Participating retailers honour “The Item Free Scanner Policy.” When you check out, if the scanned price is higher than the displayed or advertised price the lower price will be honoured, and:

If the correct price of the product is $10.00 or less, the retailer will give the product to the customer free of charge; or
If the correct price of the product is higher than $10.00, the retailer will give the customer a discount of $10.00 off the corrected price.

Canadian retailers are committed to accurate scanner pricing. Incorrect prices can result in poor customer relations and legal sanctions. Consequently many retailers are now implementing a variety of procedures that were developed to help achieve and maintain accurate scanner pricing.

Purpose

Visibly demonstrate retailer commitment to scanner price accuracy;
Provide retailers with a consistent national framework for dealing with scanner price accuracy issues; and
Provide the retail industry with a mechanism for consumer redress in scanner price accuracy cases, to be managed by the industry through an industry committee.

Scope

The Code applies to all scanned Universal Product Code (UPC), bar coded, and/or Price Lock Up (PLU) merchandise sold in stores, with the exception of goods not easily accessible to the public (i.e. prescription drugs and behind-the-counter cosmetics), and individually price-ticketed items.

The Code does not apply in provinces or territories where existing legislation or regulation covers these concerns.

A retailer adopting the Code must abide by the policies outlined below.

To read the complete article, do visit Retail

Participating Stores

Best Buy/Future Shop (in implementation stage)

Canada Safeway Limited

Canadian Tire Corporation Ltd.

Cosco Wholesale Canada Ltd.

Co-op Atlantic

Federated Co-operatives Limited

Giant Tiger Stores Ltd.

2 Home Hardware franchisees

Lawton Drug Stores

Loblaw Companies Limited

London Drugs

Longos Brothers Fruit Markets

Lovell Drugs

Metro Inc.

Overwaitea Food Group

Pharma-save (BC and Sask)

Pharma Plus

Rona

Shoppers Drug Mart

Sobeys Inc.

The Great Atlantic and Pacific Tea Company of Canada Limited

The Groupe Jean Coutu (NB and Ontario only)

The Harry Watson Group

The Home Depot Canada

The North West Company

Thrifty Foods

Toys r Us

Wal-Mart Canada Corp.

+ 1374 independent locations

printer friendly

Email this article